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Returns Policy
Sage Garden Herbs Returns Policy
All returns require receipt.
Plants may be returned for exchange within 7 days of purchase, provided they are in resealable condition and pest free. Plants that fail to thrive can be exchanged within 14 days, provided they have been cared for according to our recommendations. Our general policy on plant issues is to send you home happy, and troubleshoot any issues that may have affected the plant's ability to thrive... that said, we recognize that occasionally plants grown with the best of intentions just don't make it.
We suggest the following plant care resources: our plant care articles on-line, as well as in our 2009 catalog on pages 13 & 14. In addition, we provide detailed care instructions through out our website. You can always drop by, give us a call, or send us an email if you have any questions about growing your plants. This matters a lot to us!
Please note, we do not guarantee the winter hardiness of perennials sold at Sage Garden Herbs. We provide zone hardiness guidelines based on our first hand experience (from our on-site gardens), feedback from customers, and information gathered from our suppliers. However, zone hardiness is variable based on the timing of frosts and thaws, snow cover, and individual micro climates. Your feedback on perennial hardiness helps us improve the information we share with all of our customers - thanks!
Seeds in unopened packs may be returned for exchange within 14 days of purchase. We sell the same seed that we use to grow our quality plants, and work with top suppliers. If your seeds fail to germinate, please explain the circumstance and we will either replace or offer suggestions for germination.
Eco-Lawn™ and all special order items can be returned for exchange or store credit only. No cash refunds. Please note that Eco-Lawn™ seed has particular requirements when establishing; full instructions are available in printed form at the greenhouse, on our website, and on the Wildflower Farms website. Eco-Lawn™ seed is tested by an independent laboratory each season for purity, quality and germination.
Books and gift store items may be returned for refund for 14 days from date of purchase or store credit 15 to 30 days from date of purchase, provided they are in resalable condition and receipt is presented. Gift receipts are available upon request.
Workshops are fully refundable up to 48 hours before the class runs. If you have to cancel within 48 hours, please let us know in person, by phone, or by email and we will offer you a store credit for the full value of the workshop. In fairness to our instructors, registrations not canceled before the class runs are forfeited.
Any product not listed above many be returned for refund for 14 days from date of purchase or store credit 15 to 30 days from date of purchase, provided they are in resalable condition and receipt is presented.
Any items purchased at the end of our retail season (October/November) are final sale.
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